Welcome to the CCRC...
The CCRC is a blue-ribbon panel of industry leading customer care executives whose collective research and analysis of industry best practices in customer care strategies has produced a catalog of insightful and relevant research that is shaping the way stakeholders will view customer service quality over the coming years.
Active since 2002, the CCRC is dedicated to providing member utilities with cutting edge customer service research for the energy industry as well as a unique forum to share ideas with other participants. Our organization represents 11 regulated utilities, ranging in size from 250,000 to 6 million customers across 42 states.
This website provides information about past, current, and future projects and events, CCRC proprietary databases and exclusive 'Members Only' information.
Please email us at CCRC@navigantconsulting.com for more information on the Consortium's work or to discuss the information presented on this website.